Return and Refund policy
We have 30 days return policy.
To start a return, you can contact us at hello@wellnessrex.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Products should be:
- In original condition(new)
- Unwashed and Unworn
- In the original packaging
Restocking fees:
No restocking fees.
Return Method:
by mail. After requesting a return, If your return is accepted, we’ll send you instructions on how and where to send your package.
Return Label:
After requesting a return, If your return is accepted, we’ll send you a return shipping label.
- For defective products-If your return is accepted, we’ll send you a return shipping label.
- For customer remorse- If your return is accepted, we’ll send you a return shipping label.
Return Shipping Cost:
There is no cost for returning in case case of this happens when the product is incorrect, damaged by the carrier or defective in another way
You will be responsible for paying actual shipping cost for your own shipping costs for returning your item in case of purchased the wrong product, it doesn't fit or they no longer want the item .
conditions: product condition should be new and with same label ,packaging in box to meet our return policy
Product Damage
We have a 30-day return policy. In case of a broken/damaged product received, The customer service team needs to be notified as soon as the product is received, in case there are any issues. Post the stipulated timelines, the team will not be able to honor any exchanges.
Incomplete Product / Partial Product / Damaged Outer Packing / Used Product / Wrong product
In the above-mentioned cases, kindly raise the request after receiving the product, Also attach the images and video of outer packing and inner packing with the product from all sides, its help us to resolve the issue.
In the case where you have thrown out the boxes in those cases, we are unable to help you.
Delivery issues, Issues with the delivery agent, Issues with Pod,
In the above-mentioned cases kindly raise the request after receiving the product.
And kindly attach your identity & signature proof with the request which helps us to solve the issue.
Cod/Prepaid issues, Payment issues, Delay in delivery
In the above-mentioned cases, kindly connect with our customer care
on business days. Customer Care Number +1432-232-9718
We are always here to help you and make you smile.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we request you to first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wellnessrex.com you can also call our Customer Care on 432-232-9718. We will be more than happy to assist you with your queries.
Exchange Shipping
We do not offer products exchange at this time.
CONTACT US
Phone: +1432-232-9718
Email: hello@wellnessrex.com
Address: 223 West Wall Street, Midland Texas 79701, United States